Updated · 23 October 2026
Kiku alternative for UK therapists
Kiku has announced it is merging with Konfidens, and Kiku accounts are being migrated to the Konfidens platform (Kiku's migration page, fetched 25 September 2026). If you're mid-migration and deciding whether to follow the move to Konfidens or pick your own next platform, this is a factual comparison — no speculation, no customer gossip, and no disparagement of Konfidens.
For a head-to-head against Kiku as it operated independently, see our Sessionly vs Kiku page. This page is for the migration decision itself.
Update · 23 October 2026
Konfidens has confirmed to us directly that migrating Kiku users keep their existing Kiku pricing. The pricing rows below show both sides: migrating-Kiku terms and Konfidens's published pricing for new customers.
What to compare when you're picking your next platform
If Kiku is being migrated onto Konfidens, the honest question isn't “which is better in the abstract” — it's “which better fits your practice going forward.” A short list of things worth checking before you commit.
Solo pricing
Agency pricing model
Built-in video calls
Data hosting region
Named UK outcome measures
Agency / multi-therapist depth
Funding-and-demographic reporting for CICs and grant-funded services
Own-website enquiry surface
Card payments on invoices
Native mobile app
Free trial
| Dimension | Konfidens | Sessionly |
|---|---|---|
| Solo pricing | Migrating from KikuYou keep your existing Kiku pricing, with no client cap (per Konfidens, direct correspondence, 23 October 2026). New customersSolo £19/month (ex VAT), capped at 20 active clients at any time; Pro £29/user/month (ex VAT), unlimited clients (konfidens.com/pricing, verified 23 October 2026). | Private Practitioner £10.99/month or £109/year (inc VAT) — no client cap |
| Agency pricing model | Migrating from KikuYou keep your existing Kiku pricing (per Konfidens, direct correspondence, 23 October 2026). New customersPro tier is per-user at £29/user/month (ex VAT) (konfidens.com/pricing, verified 23 October 2026). | Flat £49.99/month (inc VAT) for up to 25 therapists — same price at 5, 15 or 25 |
| Built-in video calls | In-house teleconferencing — listed under what's changing on wearekiku.com/migrating-konfidens (fetched 25 September 2026); konfidens.com describes 'Secure Video Calls' and 'Telehealth' as built-in (verified 23 October 2026). | Not built in. Sessions run over the therapist's own video tool of choice (Zoom, Google Meet, Microsoft Teams, etc.). |
| Data hosting region | EU servers — GDPR- and Norwegian-health-legislation-aligned (konfidens.com, verified 23 October 2026). | UK/EU-hosted in the London region. |
| Named UK outcome measures | None found on konfidens.com's published feature pages (homepage, pricing, Clinical Notes, Clinic Management; checked 23 October 2026). Verify with Konfidens directly. | PHQ-9, GAD-7, CORE-10, CORE-OM, YP-CORE, DES-II, WSAS and Goal-Based Outcomes — scored automatically with risk flags. |
| Agency / multi-therapist depth | Konfidens Clinic Management: shared calendars with cross-therapist availability views, delegate admin access, client sharing and transfer between therapists, intake-screening and client-assignment workflow, standardised therapy services per clinic (konfidens.com/features/clinic-management and konfidens.com/clinic, verified 23 October 2026). No workforce-compliance document store (DBS, insurance, qualifications) described. | Dedicated agency mode: therapist-to-client assignment, shared calendars with room booking, agency funding tracking, therapist billing management, workforce-compliance documents (DBS, insurance, qualifications), secure communications. |
| Funding-and-demographic reporting for CICs and grant-funded services | Konfidens's charity page describes supervision, intake screening, sliding-scale fees and 'comprehensive reports and statistics'; no funding-pot / grant-drawdown feature or funder-oriented demographic reporting described (konfidens.com/charity and konfidens.com/features/clinic-management, checked 23 October 2026). | Yes — funding pots with balances and drawdown, demographic reporting for funders. |
| Own-website enquiry surface | Website-embeddable online booking (konfidens.com/features/online-scheduling, verified 23 October 2026); also a free therapist listing on Konfidens's own directory (konfidens.com/features/directory). | Hosted booking page plus an embeddable enquiry form for your own site. |
| Card payments on invoices | Konfidens Pay: clients pay by debit card (or other methods) from their phone; payment history and receipts in the client portal; automatic mode sends payment links by SMS and automatically follows up on missed payments (konfidens.com/features/payments, verified 23 October 2026). | Stripe Connect payment links on invoices with auto-reconciliation; Sessionly takes no cut, only Stripe's standard fees apply. |
| Native mobile app | None found on konfidens.com's published feature pages (homepage, pricing, Online Scheduling, Sole Practitioner, Clinic, Charity; checked 23 October 2026). Konfidens describes a mobile-first web booking experience; no native therapist app mentioned. | Yes — native iPhone app included. |
| Free trial | Free 'Start' tier (3 clients) rather than a time-limited trial. | 14 days, no card required. |
VAT note. Konfidens prices are quoted ex VAT on konfidens.com; Sessionly prices include VAT.
Sources and verified date. Kiku facts are drawn from Kiku's migration page (fetched 25 September 2026). Konfidens facts are drawn from konfidens.com, konfidens.com/pricing, and the published feature pages (Payments, Clinic Management, Clinical Notes, Online Scheduling, Reminders, Directory) plus the Sole Practitioner, Clinic and Charity use-case pages. All re-verified 23 October 2026. The migrating-user pricing exception is attributed per Konfidens (direct correspondence, 23 October 2026). A “None found” cell is a claim about the published pages we checked, not a site-wide absence — check with Konfidens directly before committing.
Data hosting: UK region vs EU
Per Kiku's migration page, Kiku's existing data sits on “AWS servers based in the EEA” and that arrangement is described as staying in place. Per konfidens.com, the Konfidens platform “stores information on servers within the EU in accordance with GDPR and strict Norwegian health legislation.”
Sessionly is hosted in the UK and EU, with the primary region being London. Both UK and EU hosting sit inside the UK GDPR adequacy framework, so this is not a compliance-alarm question — it's a region-preference question. For UK therapists who want their client records stored under UK jurisdiction as the default, Sessionly does that; if EU-region storage is fine for your practice or your funders, Konfidens meets that bar. Ask your supervisor or ICO-facing lead if you're unsure which side of the preference sits for your service.
Getting your data out of Kiku
Kiku's migration page does not detail data-export options for customers who do not wish to follow the move to Konfidens. If you're considering leaving instead of migrating, ask Kiku directly, in writing, what export options are available for your account and on what timeline. Practical questions worth putting in an email:
- Can I download client records, session notes, outcome measure history and calendar events as CSV, JSON or PDF?
- What is the last date an export can be requested before my account is migrated?
- Are attached files (agreements, intake forms, uploads) included in the export, or downloaded separately?
- If I migrate to Konfidens, can I later export from Konfidens on the same terms?
If you end up migrating to Sessionly, the path is CSV-based. Sessionly's client importer (/clients/import) and notes importer (/notes/import) load records via CSV, up to 5,000 rows per run, with a dry-run preview before commit. There is no Kiku-specific one-click bridge — you would export from Kiku, tidy the CSVs to match Sessionly's headers, then run the imports (clients first; notes against those clients afterwards). Historical calendar appointments and file attachments are not covered by the importers today. Email hello@sessionly.uk if you would like the team to walk you through the sequence.
When Sessionly is the right next step
Sessionly may be the better fit for your practice going forward if:
- You want UK-region hosting as the default: Sessionly's primary region is London. Konfidens is EU-region; both are inside the UK GDPR adequacy framework, so this is a preference question, not a compliance one.
- You need named UK outcome measures out of the box: PHQ-9, GAD-7, CORE-10, CORE-OM, YP-CORE, DES-II, WSAS and Goal-Based Outcomes scored automatically with clinical risk flags — not forms to build yourself.
- You're a solo therapist with more than 20 active clients: Migrating from KikuYou keep your existing Kiku pricing with no client cap (per Konfidens, direct correspondence, 23 October 2026).New customersKonfidens's published Solo tier caps at 20 active clients at any time (konfidens.com/pricing, verified 23 October 2026); the Pro tier lifts the cap at £29/user/month ex VAT.Sessionly's Private Practitioner plan is £10.99/month inc VAT with no client cap for anyone.
- You run a UK counselling agency or CIC: Flat £49.99/month inc VAT for up to 25 therapists, agency mode with therapist-to-client assignment, shared calendars, agency funding tracking and demographic reporting, therapist billing management, workforce-compliance documents (DBS, insurance, qualifications), and secure communications. See our agencies page for detail.
- You work with grant-funded services and funders: Funding pot tracking, drawdown per client, and demographic reporting are built for UK CICs and grant-funded counselling.
- You want a native iPhone app: Included at no additional cost on the Private Practitioner plan for logging notes between clients.
Frequently asked questions
What's happening to Kiku?
Per Kiku's own migration page (wearekiku.com/migrating-konfidens, fetched 25 September 2026), Kiku is merging with Konfidens and Kiku accounts are being migrated to the Konfidens platform. Kiku describes AWS servers based in the EEA as staying in place post-merger. Kiku's announcement is the only source we cite here — for the exact timing, migration mechanics and what happens to your specific account, contact Kiku directly at hello@wearekiku.com or the Konfidens support address they publish. Konfidens has confirmed to us directly (per Konfidens, direct correspondence, 23 October 2026) that migrating Kiku users keep their existing Kiku pricing after moving to the Konfidens platform, with no client cap; the pricing on konfidens.com is Konfidens's published pricing for new customers.
Do I have to migrate to Konfidens?
That is a question for Kiku and Konfidens; the announcement page does not detail an opt-out or an export path. If you are considering your options, most practice management platforms support some form of CSV or PDF export — ask Kiku what export options exist for your account and on what timeline, so you can preserve continuity of care records whichever platform you end up on. Sessionly ships CSV bulk-import wizards for client records and session notes; if you would like help walking through export-from-Kiku to import-into-Sessionly, email hello@sessionly.uk.
How is Konfidens different from Sessionly on data hosting?
Per konfidens.com, Konfidens stores data on servers within the EU and describes GDPR- and Norwegian-health-legislation compliance. Sessionly is hosted in the UK and EU, with the primary region being London. Both sit inside the UK GDPR adequacy framework — the difference is region-specific: UK for Sessionly's primary storage; EU for Konfidens'. For many UK therapists this distinction does not change day-to-day work; for UK agencies handling grant-funded contracts, or therapists whose supervisors raise questions about specific data-region choices, it can.
Does Konfidens include named UK outcome measures?
We could not find PHQ-9, GAD-7, CORE-10 or other named UK outcome measures on konfidens.com's published feature pages (homepage, pricing, Clinical Notes, Clinic Management; checked 23 October 2026). Verify with Konfidens directly. Sessionly ships PHQ-9, GAD-7, CORE-10, CORE-OM, YP-CORE, DES-II, WSAS and Goal-Based Outcomes as named, automatically scored measures with clinical risk flags.
What about agency and CIC use?
Konfidens's Clinic Management and Charity pages describe shared calendars across therapists, delegate admin access, client sharing/transfer, intake-screening and client-assignment workflow, standardised therapy services, sliding-scale fees, and comprehensive reports and statistics (konfidens.com/features/clinic-management, konfidens.com/charity, checked 23 October 2026). We could not find a workforce-compliance document store (DBS, insurance, qualifications) or funding-pot / grant-drawdown or funder-oriented demographic reporting on those pages. Sessionly's Agency plan includes each of these as first-class features, at a flat £49.99/month inc VAT for up to 25 therapists.
Can Sessionly help me migrate?
Sessionly ships two CSV bulk-import wizards. The client importer at /clients/import loads client records — clinical record codes (or anonymous codes), first and last names, contact details, address, therapist assignment, referral source, funding pot and started or waitlisted date — up to 5,000 rows per run with a dry-run preview before commit. The notes importer at /notes/import loads session notes against clients already in Sessionly, keyed on the anonymous code (or clinical code in names-mode orgs); it covers session date, session number, session type, session notes and process notes. Historical calendar appointments and file attachments are not covered by the importers today — export those from Kiku separately if you need continuity. Practical path: export what you need from Kiku, tidy the CSVs to match Sessionly's headers, run the client import first, then the notes import against those clients. Email hello@sessionly.uk if you would like the team to walk you through the sequence.
Try Sessionly free for 14 days.
No credit card required. From £10.99/month inc VAT solo; £49.99/month inc VAT flat for agencies of up to 25 therapists. If you're moving away from Kiku and want a hand with the transition, email hello@sessionly.uk.
Start your free trialKiku facts sourced from Kiku's migration page (wearekiku.com/migrating-konfidens, fetched 25 September 2026). Konfidens facts re-verified 23 October 2026 against konfidens.com, konfidens.com/pricing, and the published feature pages (Payments, Clinic Management, Clinical Notes, Online Scheduling, Reminders, Directory) plus the Sole Practitioner, Clinic and Charity use-case pages. Migrating-user pricing exception per Konfidens, direct correspondence, 23 October 2026. Always verify directly before making a switching decision.